To request an exchange, please contact us at and provide your Shyness Order Number for proper processing.

You can exchange your order within 14 days of receiving your goods (excluding any E-voucher or Gift card purchases and items that are marked as FINAL SALE). 

Please note that all conditions below must be met for a successful exchange:

  • We will only exchange items that are in their original condition, including having garment tags and security devices attached. If we suspect that an item has been worn, the security tags removed, or the packaging damaged, we will return the item(s) to you without a refund. We strongly recommend thoroughly inspecting your order before removing tags or disposing of the packaging.
  • We will only exchange an item for an identical item in a different size or different colour. Additionally, due to hygiene reasons, we cannot accept returns for underwear, hosiery, and pierced earrings, and swimwear can only be returned if the protective hygienic strip remains intact.
  • Exchanges will only be accepted for orders originating from the country to which they were initially shipped. Failure to comply with this may result in customs tariffs and import taxes for which you, as the customer, will be responsible.
  • Please return all merchandise in one package; we reserve the right to refuse processing multiple returns from the same order sent in various packages.
  • If you'd like to switch to a different item(s), we kindly ask you to return the item(s) for a refund and then place a new order for your desired item(s) using your preferred payment method.
  • Orders placed with Klarna cannot be returned for an exchange. If you wish to exchange for a different size, item, or colour, please return your current item(s) for a refund and place a new order for the desired item(s) using your preferred payment method. 
  • Please arrange your own shipping method and cover the return shipping costs. Ship your returns to:

Address: Shyness Space Limited, 346 Old Street, London, EC1V 9NQ

Tel: +44 207 729 5785



Once we receive your returns and they pass our quality check, we will ship the exchanged item to you as soon as we can. 


If you have any questions about our returns policy, please don't hesitate to contact us at