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Returns & Exchange Condition

Return

Customers must contact us via return@shyness.store with their Shyness Order Number so your refund can be processed correctly.

All items must be returned as new and unworn and in their original packaging with all tags still attached. You have up to 14 days after the date of receipt in which to request a refund. We will only accept refunds from the country to which the order was initially sent. So, if we initially delivered the order to Belgium, it should be returned from Belgium as well. Failure to adhere to this can result in custom tariffs and import taxes, which will be the responsibility of you, the customer.

When we process a return, the money will be refunded to the payment method initially used to purchase the item.
Any items that were returned to us damaged or don’t have the correct packaging or tags attached will not be refunded. Therefore, we strongly advise you to properly check all orders before removing tags or disposing of the packaging.

We do not offer returns, refunds, or exchanges for items bought at a reduced or sale price or in conjunction with any Shyness promotional discount code for in-store purchases.

If for any reason you are not fully satisfied with your online order, you can return any purchases (including reduced-price items unless it's specified it's on final sale) within 14 days of receipt counting from the purchase date shown on the receipt. Excluding any E-vouchers or Gift cards.

All items must be returned in their original condition. Please note due to hygiene reasons we CANNOT accept underwear, hosiery, and pierced earring return and we will only accept swimwear if the protective hygienic strip is still in place and has not been tampered with.


All return items must be with garment tags and any other security devices are still attached. If we feel that for any reason the garment has been worn, the security tags have been removed, or the packaging is damaged in any way, then the item(s) will be returned to the sender and no refund will be given.

Please note that customer must arrange their own shipping method and pay for their own shipping cost for returning the products. All returns should be sent directly to

Shyness Space Limited,
346 Old Street, London, EC1V 9NQ.
Tel: +44 207 729 5785
Email: return@shyness.store

When we process the refund, we will return the price stated on our website at the time of the purchase, excluding any shipping costs.

Orders placed with Klarna can only be returned for refund. If the order is returned in full, your Klarna invoice will be cancelled, and any funds paid towards the invoice will be refunded. If you have made a partial return, a new updated invoice will be sent to you by email by Klarna. If you wish to exchange for a new size, item, or colour, please return your current item(s) for refund and place a new order for the new item(s) with your preferred payment method.

We display photos of our products on our website for guidance only - minor differences between the photograph and the received product do not count as defects.
If you have any questions about our returns policy, please don’t hesitate to contact us via return@shyness.store

 

Exchange Condition
We will only exchange items that are not faulty, as well as in their original condition. Also, returned items must not have been worn or washed, or altered in any way. We also insist that all tags are still attached to the item in question.

Please note that we will only exchange an item for an identical item of a different size. Please also note that due to hygiene reasons wCANNOT accept underwear, hosiery, and pierced earring exchange and we will only accept swimwear if the protective hygienic strip is still in place and has not been tampered with.

What’s more, you must return merchandise in one package - we can refuse to process multiple returns from the same order sent in various packages.

We will only accept exchanges from where the order was initially shipped. For example, an order delivered to France must also be returned from France. If this is not the case, the exchange will not be free, and custom tariffs and import taxes will be charged to you.

If you would like to see more about our exchange policy, please look through our terms and conditions. Alternatively, please email us via return@shyness.store for further information. Please note that any sale products are non-exchangeable and non-refundable.