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Returns

Please contact us via shop@shyness.store so your refund can be processed correctly.

All items must be returned as new and unworn and in their original packaging with all tags still attached. You have up to 14 days after the date of receipt in which to request a refund. We will only accept refunds from the country to which the order was initially sent. So, if we initially delivered the order to Belgium, it should be returned from Belgium as well. Failure to adhere to this can result in custom tariffs and import taxes, which will be the responsibility of you, the customer.

When we process a return, the money will be refunded onto the payment method initially used to purchase the item. All shipping costs for the return will be at the customer’s expense.

Any items that are damaged or don’t have the correct packaging or tags attached will not be refunded. Therefore, we strongly advise you to properly check all orders before removing tags or disposing of the packaging.
Original shipping costs are non-refundable.

We do not offer returns, refunds or exchanges for items bought at a reduced, sale price or in conjunction with any Shyness discount code.
We accept swimwear return, as long as they had not been worn and any hygiene seals are still intact.
We do not accept return of underwear and lingerie.

All returns should be sent directly to Shyness Space Limited, 346 Old Street, London, EC1V 9NQ.
Tel: +44 207 729 5785

When we process the refund, we will return the price stated on our website at the time of the purchase, excluding any shipping costs.

We display photos of our products on our website for guidance only - minor differences between the photograph and the received product do not count as defects.

If you have any questions about our returns policy, please don’t hesitate to contact us via shop@shyness.store.