Returns & Exchange

Online order
To return an online purchase, your items must meet the following conditions:

• Be return within 14 days of your delivery date.
• E-voucher or Gift card purchases and items that are marked as FINAL SALE are Non-Refundable.
• All items must be returned in their original condition, including having garment tags and security devices attached. If we suspect that an item has been worn, the security tags removed, or the packaging damaged, we will return the item(s) to you without a refund. We strongly recommend thoroughly inspecting your order before removing tags or disposing of the packaging.
• Please be aware that due to hygiene reasons, we cannot accept returns for underwear, hosiery, and pierced earrings, and swimwear can only be returned if the protective hygienic strip remains intact.
• Returns will only be accepted for orders originating from the country to which they were initially shipped. Failure to comply with this may result in customs tariffs and import taxes for which you, as the customer, will be responsible.
• For all sale items, returns will only be eligible for store credit.

In-store purchases return
To return an in-store purchase,

• You may return your in-store purchase within 14 days of purchasing your goods in-store. Please keep in mind that in-store purchases must also be returned in-store.
• Please also note that we do not offer returns, refunds, or exchanges for items purchased at a reduced or sale price, or in conjunction with any Shyness promotional discount codes for in-store purchases.

To initiate an online return

1. Request a Return Authorisation form by emailing return@shyness.store with your order number.
2. You will then receive a return authorisation and return instructions.
3. Return the items in the original shipping box, or any other solid packaging. And tape it securely.

Once we receive your returns and they pass the quality check:

• Refunds will be issued for the amount specified on our website at the time of your purchase, excluding any associated shipping costs.
• The refund will be processed back to the original payment method used for your purchase.
  Please allow up to 14 days for the refund to be processed, and kindly consider that your bank may require additional time to complete the refund transaction.

Return Shipping fees
Responsibility of the customer.
Return Import Duties fees
When returning items from outside the EU, you may incur import duties. They are charged once the parcel reaches its destination country, and customers must take charge of them. Please note that we will deduct any eventual import duties related to your return from your refund.

Shyness Space Limited reserves the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.