Exchange Condition

We will only exchange items that are not faulty, as well as in their original condition. Also, returned items must not have been worn or washed, or altered in any way. We also insist that all tags are still attached to the item in question.

Please note that we will only exchange an item for an identical item of a different size. Please also note that due to hygiene reasons we CANNOT accept underwear, hosiery, and pierced earring exchange and we will only accept swimwear if the protective hygienic strip is still in place and has not been tampered with.

What’s more, you must return merchandise in one package - we can refuse to process multiple returns from the same order sent in various packages.

We will only accept exchanges from where the order was initially shipped. For example, an order delivered to France must also be returned from France. If this is not the case, the exchange will not be free, and custom tariffs and import taxes will be charged to you.

If you would like to see more about our exchange policy, please look through our terms and conditions. Alternatively, please email us via return@shyness.store for further information. Please note that any sale products are non-exchangeable and non-refundable.