Our Courier
All deliveries within the UK and International are handled by DHL

DHL - Whom Shyness had hand picked for and trusted they offer customers superior service quality that ensure fulfilling both us and customer's satisfaction.
*Please be aware that we do not ship to PO Boxes.

Orders are processed and sent Monday to Friday, from 10am to 4pm. We will dispatch all items within three working days of the receipt of payment. (with the exception of UK public holidays)
We may use various carriers other than DHL only when it's necessaries.
Once order confirmed, you will be sent an email containing your tracking number when your item has been dispatched.

Shipping Fees
Shipping fees will be shown at the check out page.

All Domestic orders:
£10 for all orders below £200 ( DHL Express )
Free shipping for orders above £200.
All International orders:
£50 for all orders below £500 ( DHL Express )
Free shipping for orders above £500. 

Return

Customers must contact us via return@shyness.store with their Shyness Order Number so your refund can be processed correctly.

All items must be returned as new and unworn and in their original packaging with all tags still attached.

Please also note that due to hygiene reasons we CANNOT accept underwear, hosiery, and pierced earring return and we will only accept swimwear if the protective hygienic strip is still in place and has not been tampered with.

You have up to 14 days after the date of receipt in which to request a refund.

Exchange Condition

We will only exchange items that are not faulty, as well as in their original condition. Also, returned items must not have been worn or washed, or altered in any way. We also insist that all tags are still attached to the item in question.

Please note that we will only exchange an item for an identical item of a different size.

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To read the full returns & exchange policy, please click here.

All custom tariffs and import taxes, which will be the responsibility of you, the customer.