Returns

To initiate a return, please contact us at return@shyness.store and provide your Shyness Order Number for proper processing.

In-store purchases

You may return your in-store purchase within 14 days of purchasing your goods in-store. Please keep in mind that in-store purchases must also be returned in-store.

Please also note that we do not offer returns, refunds, or exchanges for items purchased at a reduced or sale price, or in conjunction with any Shyness promotional discount codes for in-store purchases.

Online order

If you are not completely satisfied with your online order for any reason, you can return your order within 14 days of receiving your goods (excluding any E-voucher or Gift card purchases and items that are marked as FINAL SALE).

Please note that all conditions below must be met for a successful return:

  • All items must be returned in their original condition, including having garment tags and security devices attached. If we suspect that an item has been worn, the security tags removed, or the packaging damaged, we will return the item(s) to you without a refund. We strongly recommend thoroughly inspecting your order before removing tags or disposing of the packaging.
  • Please be aware that due to hygiene reasons, we cannot accept returns for underwear, hosiery, and pierced earrings, and swimwear can only be returned if the protective hygienic strip remains intact.
  • Returns will only be accepted for orders originating from the country to which they were initially shipped. Failure to comply with this may result in customs tariffs and import taxes for which you, as the customer, will be responsible.
  • Please return all merchandise in one package; we reserve the right to refuse processing multiple returns from the same order sent in various packages.
  • Please arrange your own shipping method and cover the return shipping costs. Ship your returns to:

Address: Shyness Space Limited, 346 Old Street, London, EC1V 9NQ

Tel: +44 207 729 5785

Email: return@shyness.store

 

Once we receive your returns and they pass the quality check:

  • Refunds will be issued for the amount specified on our website at the time of your purchase, excluding any associated shipping costs.

  • The refund will be processed back to the original payment method used for your purchase.

  • Please allow up to 14 days for the refund to be processed, and kindly consider that your bank may require additional time to complete the refund transaction.

If you have any questions about our returns policy, please don't hesitate to contact us at return@shyness.store.