Shyness
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Terms and Conditions

Terms and Conditions

Payments

We accept payment via Visa, Mastercard, Maestro, Visa Debit, American Express or other credit and debit cards to complete orders on Shyness. All orders are secured by Shopify.
The prices on Shyness are quoted for in £GBP. All orders are charged for in £GBP.

All prices include statutory value added tax.

Our items are offered subject to availability of stock. We will inform you by email, or telephone, as soon as possible after an order has been placed if any item is no longer available in stock. If an item is not available, the order may be cancelled by Shyness.

All transaction details are encrypted to a secure server host. In the event of payment refusal we will contact you via phone or email. Please note we do not accept payment via bank transfers.

Company Information 

Registered in England and Wales
Registered Number: 10715136
VAT Registered Number: GB271 5006 31

Delivery

We deliver to most countries globally via UPS or DHL. After placing an order we will send you the tracking details. The order can be tracked from dispatch to delivery. We will only send a delivery to the address given by you when placing the order.

Shipping times are in addition to processing times. Orders are typically processed within 2 business days. Please note, processing times may be slightly longer during sale and holiday periods.

Delivery costs depend on the size of the item, the geographical location to which it is to be delivered, and the delivery method.

If any customs requirements apply or charges are due, you agree to be responsible for these.

At the time of delivery all items must be examined to ensure that any damages are recorded in writing on the carrier’s delivery note.

Return Policy

Please contact us via shop@shyness.store so your refund can be processed correctly.

All items must be returned as new and unworn and in their original packaging with all tags still attached. You have up to 14 days after the date of receipt in which to request a refund. We will only accept refunds from the country to which the order was initially sent. So, if we initially delivered the order to Belgium, it should be returned from Belgium as well. Failure to adhere to this can result in custom tariffs and import taxes, which will be the responsibility of you, the customer.

When we process a return, the money will be refunded onto the payment method initially used to purchase the item. All shipping costs for the return will be at the customer’s expense.

Any items that were return to us damaged or don’t have the correct packaging or tags attached will not be refunded. Therefore, we strongly advise you to properly check all orders before removing tags or disposing of the packaging.

We do not offer returns, refunds or exchanges for items bought at a reduced or sale price.

All returns should be sent directly to Shyness Space Limited, 346 Old Street, London, EC1V 9NQ.
Tel: +44 207 729 5785
Email: shop@shyness.store

When we process the refund, we will return the price stated on our website at the time of the purchase, excluding any shipping costs.

We display photos of our products on our website for guidance only - minor differences between the photograph and the received product do not count as defects.

If you have any questions about our returns policy, please don’t hesitate to contact us via shop@shyness.store.

Shipping

All deliveries within the UK are handled by DHL, Hermes, DPD Local or Fedex.

Please be aware that we do not ship to PO Boxes.

Orders are processed and sent Monday to Friday, from 10am until 6pm (with the exception of UK public holidays). We will dispatch all items within three working days of the receipt of payment. 
We use various carriers. You will be sent an email containing your tracking number when your item has been dispatched.

All custom tariffs and import taxes, which will be the responsibility of you, the customer.

Exchange Condition

We will only exchange items that are not faulty, as well as in their original condition. Also, returned items must not have been worn or washed, or altered in any way. We also insist that all tags are still attached to the item in question.

Please note that we will only exchange an item for an identical item of a different size. What’s more, you must return merchandise in one package - we can refuse to process multiple returns from the same order sent in various packages.

We will only accept exchanges from where the order was initially shipped. For example, an order delivered to France must also be returned from France. If this is not the case, the exchange will not be free, and custom tariffs and import taxes will be charged to you.

If you would like to see more about our exchange policy, please look through our terms and conditions. Alternatively, please email us via shop@shyness.store for further information.

Contact

Email us: shop@shyness.store

For all information, questions, queries, and issues regarding Shyness, please do not hesitate to contact us directly on shop@shyness.store
We will get back to you as soon as possible.

Call us: +44 207 729 5785
Our address: 346 Old Street, London EC1V 9NQ, United Kingdom

Our phone lines are open Monday to Friday, 10am to 6pm, with the exception of UK bank holidays.